Role and Responsibilities:

The ideal candidate must be a quick learner with technical aptitude skills. In this role, HRIS support and guidance will be provided to our clients:

• Oversees and maintains optimal function of the HRIS, which may include customization, development, maintenance, and upgrade to applications, systems, and modules.
• Provide dedicated HRIS Administration and Support to multiple clients for Cloud based, proprietary Workforce Management system – addressing HR and Benefit-related matters for clients.
• Serve as Team Lead to resolved HRIS support client related issues prior to escalating to department manager for guidance.
• Ability to understand a client’s underlying business and organizational issues and think strategically to use Paypro’s products to find a resolution.
• ACA Administration and Compliance: determine measurement periods, track hours, define benefit eligibility, complete and file required tax forms.
• Provides technical support, troubleshooting, and guidance to HRIS users.
• Collaborates with Management and HRIS staff to identify system improvements and enhancements; recommends and implements solutions.
• Manages permissions, access, personalization, and similar system operations and settings for HRIS users.
• Programs custom functions and documentation.
• Maintains knowledge of trends and developments in the HRIS technology.
• Ability to coach clients on HR matters such as performance management, policies and procedures, and compliance and employment law.
• Must be able to manage projects and deadlines independently.
• Must be able to deal with ambiguity and effectively execute last minute client changes – must be flexible in handling internal needs and client decisions.

Qualifications and Education:

• Bachelor’s Degree in Information Technology, Human Resource Management, Business Administration, or related field.
• Minimum of five (5) years of related HR & Benefits experience required with at least one (1) year serving in a Supervisory position preferred
• Experience in a client service environment handling multiple external clients and ability to present ideas and programs
• Excellent written and verbal communication skills
• Excellent interpersonal and technical support skills
• Excellent organizational skills and attention to detail
• Strong analytical and problem-solving skills
• Familiarity with Human Resource policies and procedures to ensure the HRIS meets organizational needs and goals
• Proficient with Microsoft Office Suite or related software (experience with Excel V-lookup is particularly helpful)
• Thorough understanding of all areas of information systems with a highly technical understanding of at least one (1) commercial HRIS product (e.g., UKG or comparable product).

Preferred Skills:

• Payroll systems, Access, Crystal reporting and web-based databases
• Professional Human Resource and/or Benefits certifications (e.g., PHR, SHRM-CP, CEBS)