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Senior HR & Benefits Specialist

Posted 2 years ago

Role and Responsibilities:

The ideal candidate must be a quick learner with technical aptitude skills. In this role, HRIS support and guidance will be provided to our clients:

  • Oversees and maintains optimal function of the HRIS, which may include customization, development, maintenance, and upgrade to applications, systems, and modules.
  • Provide dedicated HRIS Administration and Support to multiple clients for Cloud based, proprietary Workforce Management system – addressing HR and Benefit-related matters for clients.
  • Serve as Team Lead to resolved HRIS support client related issues prior to escalating to department manager for guidance.
  • Ability to understand a client’s underlying business and organizational issues and think strategically to use Paypro’s products to find a resolution.
  • ACA Administration and Compliance: determine measurement periods, track hours, define benefit eligibility, complete and file required tax forms.
  • Provides technical support, troubleshooting, and guidance to HRIS users.
  • Collaborates with Management and HRIS staff to identify system improvements and enhancements; recommends and implements solutions.
  • Manages permissions, access, personalization, and similar system operations and settings for HRIS users.
  • Programs custom functions and documentation.
  • Maintains knowledge of trends and developments in the HRIS technology.
  • Ability to coach clients on HR matters such as performance management, policies and procedures, and compliance and employment law.
  • Must be able to manage projects and deadlines independently.
  • Must be able to deal with ambiguity and effectively execute last minute client changes – must be flexible in handling internal needs and client decisions.

Qualifications and Education:

  • Bachelor’s Degree in Information Technology, Human Resource Management, Business Administration, or related field.
  • Minimum of five (5) years of related HR & Benefits experience required with at least one (1) year serving in a Supervisory position preferred
  • Experience in a client service environment handling multiple external clients and ability to present ideas and programs
  • Excellent written and verbal communication skills
  • Excellent interpersonal and technical support skills
  • Excellent organizational skills and attention to detail
  • Strong analytical and problem-solving skills
  • Familiarity with Human Resource policies and procedures to ensure the HRIS meets organizational needs and goals
  • Proficient with Microsoft Office Suite or related software (experience with Excel V-lookup is particularly helpful)
  • Thorough understanding of all areas of information systems with a highly technical understanding of at least one (1) commercial HRIS product (e.g., UKG or comparable product).

Preferred Skills:

  • Payroll systems, Access, Crystal reporting and web-based databases
  • Professional Human Resource and/or Benefits certifications (e.g., PHR, SHRM-CP, CEBS)