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Benefits & Renewal Specialist

By Kayla Kelly

January 31, 2020


Role and Responsibilities:

Provide administrative HR and Benefits support to clients. Must be able to work in a team as well as manage projects and deadlines independently. Ability to think strategically to understand a client’s underlying business and organizational issues and align Paypro to support these:

· Provide dedicated support to multiple companies for all HR and benefit-related matters

· Perform duties and carry out responsibilities specific to benefits administration, account management, renewal, and general account administration functions for groups

· Possess working knowledge of group benefits including, medical, dental, ancillary, HRA’s, and voluntary benefit programs

· Evaluate billing and enrollment discrepancies between carriers and customers for resolution

· Participate in client meetings as needed to support sales, retention, benefit renewal or enrollment

· Receive, document and respond to employer and member inquiries regarding plan benefits

· Obtain data needed from client for market analysis; Produce client proposals

· Market and evaluate data from carriers for clients and negotiate renewal rates if applicable

· Review and analyze claim data; resolve claim issues

· Create custom employee communications including employee summary of benefit forms, open enrollment guides, new hire guides and enrollment forms

· Identify accounts that may not renew subscription and relay necessary information to the Team Manager immediately

· Provide clients with compliance assistance including, ACA, COBRA, Medicare, document requirements, etc.

· Ensure all timeframes and deadlines are met regarding benefit renewals, new group implementations, enrollments, and changes

· Coordinate with client and insurance carrier for scheduling benefit open enrollment meetings

· Facilitate annual benefits renewals: Implement, attend and conduct open enrollment meetings

· Troubleshoot issues, run reports, audit deductions, resolve claims inquiries, and communicate with carriers as needed

· ACA Administration and Compliance: determine measurement periods, track hours, define benefit eligibility, complete and file required tax forms

· Must be able to coach client on performance management, policies and procedures and employment law

· May be assigned special projects

Qualifications and Education Requirements:

· Bachelor’s Degree preferred with at least 3 years of HR experience

· Experience in benefits and/or as a Human Resources Generalist is a must

· Life & Health Insurance Broker’s License

Preferred Skills:

· The ability to handle numerous external clients in a client service environment

· Microsoft Excel: Intermediate level

· Familiarity working with multiple insurance carriers and knowledge of different benefit plan types and offerings

· Familiar with EDI file transmission and carrier feeds which include: connection set up; validating and auditing files

· Experience with HRIS systems

· Kronos/cloud based software experience

Job Type: Full-time

Additional Compensation:

  • Commission

Work Location:

  • One location
  • On the road


  • Health insurance
  • Dental insurance
  • Vision insurance
  • Retirement plan
  • Paid time off
  • Parental leave
  • Professional development assistance

This Company Describes Its Culture as:

  • Detail-oriented — quality and precision-focused
  • Innovative — innovative and risk-taking
  • Aggressive — competitive and growth-oriented
  • Outcome-oriented — results-focused with strong performance culture
  • Stable — traditional, stable, strong processes
  • People-oriented — supportive and fairness-focused
  • Team-oriented — cooperative and collaborative


  • Monday to Friday
  • Day shift

Apply here